Last updated: 5 August 2026
Read section 6 (Guarantee and Refunds) and section 14 (Disputes and Arbitration) carefully. Section 6 states exactly what our five-stroke guarantee does and does not promise. Section 14 requires most disputes to be resolved by binding individual arbitration and waives your right to a jury trial and to participate in a class action.
These Terms of Service (“Terms”) are a binding agreement between you and [LEGAL ENTITY NAME], an Oklahoma [entity type] doing business as Graves Golf and Scoring University (“Graves Golf,” “we,” “us,” “our”), whose principal place of business is in Edmond, Oklahoma. They govern your access to and use of our websites, the Scoring University member application, our coaching programs, and our on-campus schools (together, the “Services”).
By applying, enrolling, creating an account, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
You must be at least 18 years old and able to form a binding contract. If you enroll a minor, you do so as their parent or legal guardian, you accept these Terms on their behalf, and you are responsible for their conduct and for all fees.
We may modify these Terms. If a change is material we will give notice by email or in the member app before it takes effect. Changes are not retroactive. Continuing to use the Services after a change takes effect means you accept the revised Terms. If you do not accept them, your remedy is to stop using the Services and, where the change materially disadvantages you mid-term, to request a pro-rata refund of unused prepaid fees.
Scoring University is offered by application only. Submitting an application does not create an enrollment, reserve a place, or oblige us to accept you. We may accept or decline any application at our sole discretion, for any lawful reason, including capacity, fit, or our judgement about whether the program will work for you.
Enrollment begins only when we confirm acceptance in writing and your first payment is successfully processed.
Your enrollment includes the coaching services described to you in writing at the time of enrollment. Unless your written enrollment says otherwise, that generally comprises: access to the Scoring University member app and its assessment system; a coach assigned after your Handicap Review; periodic assessment-based prescriptions; and one on-campus school per annual enrollment term, with additional schools available at member pricing.
Program content, curriculum, coaching staff, schedules, technology, and school dates may change. We will not materially reduce the substance of what you purchased during a paid term without offering you either a substantially equivalent replacement or a pro-rata refund for the affected portion.
Travel, lodging, meals, green fees, equipment and any other personal costs associated with attending a school are your responsibility and are never included unless expressly stated in writing.
We advertise a five-stroke guarantee. This section states precisely what it means.
If, within the first thirty (30) days after your enrollment begins, you do not reduce your measured scoring by at least five (5) strokes, we will continue coaching you at no further charge until you do. The guarantee is satisfied by continued coaching at no additional cost. It is not a promise of a monetary refund, and it does not entitle you to a refund of amounts already paid.
Because the guarantee is measured, it depends on your data. To qualify you must, during the first 30 days:
If you do not establish a baseline or do not log the data required to measure the result, we cannot evaluate the guarantee and it does not apply.
“Strokes” are measured using the assessment and round data recorded in the member app, comparing your baseline at enrollment against your results at the end of the measurement period, using our published scoring methodology. Our measurement, applied in good faith and consistently across members, is the measure used to evaluate the guarantee.
Refund requests go to support@gravesgolf.com. Approved refunds are returned to the original payment method within [10] business days.
You agree to provide accurate information, to keep your account credentials secure, to record your assessment and round data honestly, and not to misrepresent your results. Because coaching prescriptions are generated from your data, falsified data produces worthless coaching and voids the guarantee in section 6.
Golf involves physical activity and carries risk of injury. You represent that you are physically able to participate and that you have consulted a physician if you have any condition that could be affected. You assume all risk of injury, loss, or damage arising from your participation, whether at our campus or elsewhere, except to the extent caused by our gross negligence or wilful misconduct.
While on our campus you agree to follow all posted rules and staff instructions.
We provide golf instruction. We do not provide medical, physiotherapy, nutritional, financial, or other professional advice, and nothing in the Services should be treated as such.
Golf results depend on factors outside our control, including your practice, physical condition, equipment, course conditions and time. Except for the specific guarantee in section 6, we do not promise any particular result, handicap, score, or improvement. Testimonials and case studies on our site describe the experience of specific individuals and are not a promise of similar results.
You are responsible for activity under your account. Tell us promptly at support@gravesgolf.com if you suspect unauthorised use. You may not share your account or your access credentials.
You agree not to: probe, scan, or test the vulnerability of the Services or breach any security or authentication measure; access data that is not yours, including other members’ assessments, rounds, coaching notes or personal information; scrape or bulk-extract content; interfere with or overload the Services; reverse engineer any part of them; or use them to break any law.
Members appear on leaderboards by display name. You may opt out at any time in your privacy settings, and doing so removes you from other members’ view.
All program materials — including the Scoring by Design methodology, assessment protocols, benchmark tables, videos, drills, written content, software, and the Graves Golf and Scoring University names and marks — are owned by us or our licensors and are protected by intellectual property law.
We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the materials for your own golf improvement only, for as long as your enrollment is active.
You may not record, copy, republish, distribute, sell, sublicense, or publicly display the materials; use them to teach, coach, or train any other person, whether for payment or not; or use them to build a competing product or service. This restriction survives the end of your enrollment.
You keep ownership of the data, scores, photos, videos, and messages you submit. You grant us a worldwide, royalty-free licence to host, store, process, and display that content solely to operate and improve the Services and to coach you.
If you give us a testimonial or review, you grant us a perpetual, royalty-free licence to use it in marketing, with your first name and last initial. You may withdraw that permission for future use at any time by emailing us.
We may use aggregated, de-identified data — data that cannot reasonably be used to identify you — for research, benchmarking, and improving our methodology.
The services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the services will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to the services, even if we have been advised of the possibility.
Our total aggregate liability arising out of or relating to these terms or the services will not exceed the greater of (a) the total fees you paid us in the twelve months immediately before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
Some jurisdictions do not allow certain exclusions or limitations. Where that is so, the exclusions and limitations above apply to the fullest extent permitted, and nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Please contact us first. Most problems are resolved quickly by email to support@gravesgolf.com. You agree to give us thirty (30) days to resolve a dispute informally before starting formal proceedings.
If we cannot resolve it, you and we agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in Oklahoma County, Oklahoma, or by videoconference at your election. Judgment on the award may be entered in any court of competent jurisdiction.
You and we each waive the right to a jury trial and the right to participate in a class, collective, or representative action. The arbitrator may not consolidate more than one person’s claims.
Exceptions: either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or to stop unauthorised access to the Services.
Your right to opt out. You may reject this arbitration agreement by emailing support@gravesgolf.com with the subject “Arbitration Opt-Out” within thirty (30) days of first accepting these Terms. Opting out does not affect any other part of these Terms.
These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-laws rules. Where arbitration does not apply, the exclusive venue is the state and federal courts located in Oklahoma County, Oklahoma.
You may stop using the Services at any time and may cancel renewal as described in section 5. We may suspend or terminate your access, with or without notice, if you breach these Terms, if your payment fails, if your conduct harms other members or our staff, or if we are required to by law.
If we terminate you without cause during a paid term, we will refund the unused pro-rata portion. If we terminate you for breach, no refund is due. Sections 6.4, 9, 11, 12, 13, 14 and 16 survive termination.
These Terms, together with your written enrollment confirmation and our Privacy Policy, are the entire agreement between us and supersede any prior understanding. If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for failure or delay caused by events beyond our reasonable control.
Questions: support@gravesgolf.com · (888) 974-2848 · Edmond, Oklahoma.